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Greg’s Most Popular Keynote Presentations
- “WHY IS THAT PERSON SO BORING?”
- “SEVEN ROCK SOLID SOFT SKILLS FOR EVERY RELATIONSHIP”
- “NO MORE VALLEY GIRL, MOUNTAIN MAN OR PARALLEL MONOLOGUES”
Meet Greg Alcorn
Greg Alcorn is the CEO of Global Contact Services (GCS). GCS, which Alcorn founded in 2001, has served retail, insurance, financial, and government clients for more than 15 years. It provides clients with outsourced staffing and management, consulting and training of contact centers.
A visionary and the consummate entrepreneur, Greg owned and operated several other high-performing businesses in the insurance and direct marketing industries prior to founding GCS. As the former President of one of the country’s largest teleservices companies, he was instrumental in establishing key client relationships that resulted in the growth of that organization from two to 2,000 associates over a 10-year period.
Greg has lived in Salisbury, North Carolina since he was eight years old. He graduated with a bachelor’s degree from Catawba before earning his MBA from UNC Charlotte.
Greg lives a life of service:
- He and wife, Missie, are the founders of ApSeed™, a 501(c) pilot program that provides at risk children with tablets to help them become kindergarten-ready.
- Served on the Catawba College Board of Trustees, Catawba’s Chiefs Club board, its Green Revolving Fund committee, and a presidential search committee.
- Received the Catawba College Distinguished Alumnus Award in 2010, the Church-College Award in 2015, and the Shuford Award in 2016.
- Currently serves on the United Church Homes and Services, Families First, the First UCC Foundation, and Waterworks Visual Arts Center.
- Is active with The First Tee of Salisbury, Boy Scouts, and his church, First United Church of Christ in Salisbury. He is a member of the World Presidents’ Organization.
Greg and Missie have been married for twenty-five years and are parents of wonderful adult children, Clark and Eleanor. On a personal note, Greg is a lifelong learner and is ready to learn the drums, much to the dismay of Missie.
Valuable Lessons in Communication Learned From World-class Listening
America’s Communication Coach | CEO of Global Contact Services | Author of 7 Dumb Things We All Say
As Featured In
Articles by Greg Alcorn
Soft Skills Training Tips for Exceptional Customer Service
What makes soft skills so hard to master? For contact center managers and supervisors, teaching adults in the workplace to relate more effectively and consistently to their…
7 Common Communication Blunders
Have you ever said something at work you wish you hadn’t? Shocking isn’t it. Sometimes the wrong words just blurt out to employees or with the client. The first step in…
Smart Ways to Improve Every Relationship with Soft Skills Training
Everyone says dumb things from time to time. They fail to listen to important details or respond to certain questions. They accidentally miss a particularly telling…
